FAQs
What payment methods are accepted in your store?
We accept a variety of secure payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal and bank transfers.
Do you offer international delivery?
Yes, we ship to many countries around the world. Please see our delivery page for pricing and delivery times specific to your region.
How can I be informed of new collections and current promotions?
Subscribe to our newsletter to receive exclusive updates on our new collections, flash sales and special offers. You can also follow us on social networks to stay up to date with all our news.
Can I return a product if I am not satisfied?
Yes, we offer a 30 day return policy. If you are not completely satisfied with your purchase, you may return the product to us within 30 days of receipt for a full refund or exchange.
What are the reimbursement conditions?
Eligible Items: Items must be returned in their original condition, unworn, unwashed and with tags intact.
- Once we receive your return, we will inspect the returned items to ensure they meet our refund terms.
- Once the inspection is complete and the items are deemed eligible for a refund, we will issue a refund for the full amount of the returned item, excluding the original shipping charge.
- The refund will be issued to the original payment method used during purchase and may take several business days to appear in your account, depending on your financial institution's processing policies.
How to contact us ?
If you have additional questions regarding our refund policy or need assistance returning an item, please contact our customer service team. We are here to help you at any time.
Email: contact@213conceptstore.com
tel: 06 25 99 73 41
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking link. You can also track your order by logging into your account on our website.
How can I modify or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before shipping your order.
Do you offer a guarantee on your products?
Yes, we offer a 100% satisfaction guarantee on all our products. If you have a problem with your purchase, please contact us and we will do our best to resolve the problem.
